ABSTRACT
Purpose>The purpose of this study was to investigate the various innovative support strategies rendered by academic libraries in support of e-learning in Zimbabwean universities. This was necessitated by the change in nature of learning and services provision in universities as a result of COVID-19. Despite the crisis caused by the pandemic, users of libraries still expect services to answer their information needs.Design/methodology/approach>A quantitative study was done to unpack the role of digital library services in supporting e-learning in universities in Zimbabwe. An online questionnaire was developed using survey monkey and distributed to 50 professional librarians in both private and state universities in Zimbabwe. A total of 34 librarians responded to the questionnaire and the data was analysed and presented thematically. Data were presented using descriptive statistics in the form of figures.Findings>The findings revealed that academic libraries play an important role in supporting e-learning in higher education institutions by providing electronic information resources, which are key in research, learning and teaching. The libraries provide a one-stop shop for accessing electronic resources through the digital library. Patrons have benefitted by accessing and using digital library services during the COVID-19 lockdown period. It was also discovered that libraries should ensure that they are prepared to always offer their services despite the closure of physical buildings because of the pandemic.Research limitations/implications>The study used an online questionnaire only as the data collection instrument, as it was the most suitable one to get data from librarians working from home and also because of the COVID-19 health guidance such as maintaining social distance. The other methods were not used because of financial constraints.Practical implications>This research showed the importance of digital services in e-learning environments, especially in developing countries. The work revealed how university librarians in Zimbabwe are coming up with practical solutions in supporting e-learning in times of crisis. The research therefore becomes handy for higher education institutions and authorities in crafting e-learning frameworks and positioning academic libraries at the centre of teaching, learning and research activities.Social implications>This paper provides useful insights into how libraries can support learning especially during a pandemic. The paper details how libraries support communities by offering correct and reliable information from scholarly information sources. It also chronicles how libraries play an important part in the support of researchers in higher institutions in the fight against COVID-19.Originality/value>To the best of authors' knowledge, this research is one of the first done in Zimbabwe on strategies that libraries are using in the COVID-19 era to support e-learning. The findings presented in this study are helpful for higher and tertiary education authorities and other policymakers in improving e-learning and digital libraries.